Is IVA included in the price of the items?
All prices listed in our shop include 21% IVA

Is there a minimum purchase amount?
We do not have minimum purchase amounts, the only minimum is 15 € uros we purchase. It's the least we need to compensate our management fees and preparation.

Ways of payment?
-Wire-transfer income or in one of our accounts with the following banks: Banco de Sabadell.
-Credit Card: It is a safe, fast, easy and free way to send money, receive money or make payments online. Credit card or debit card.
-PayPal: No additional fees and payment is instant. You can use your PayPal account or a credit card, as this system is also used as virtual tpv.
-COD: The method preferred by many of our customers, and in this way do not have to pay anything until you receive the goods.

What is the delivery time from order?
Generally, the delivery time is 2 to 4 days if the selected items are available in stock and for the order is within peninsula. Orders for Canary Islands, Ceuta and Melilla are sent by Post and may take between 5 and 15 days.

How much are the shipping costs?
Shipping costs amounted general rule for normal packages on the peninsula about 6 -. € Baleares, Ceuta, Melilla and the Canary Islands and Tenerife 12 -. € uros from 50 € uros net amount does not charge postage on the peninsula. Rest of Spain prepaid minimum order for € 100 uros.

Any item in my order is exhausted, and already made the payment?
It is very difficult for any of the items that are in our shop this out, because if that happens we deactivate immediately so that our customers can not buy. In the event that happens after ordering, we will contact you to communicate urgent and give you the option to change it for another item or to make corresponding to the amount of that product return.

Returns:
Returns will be accepted ONLY when the subject is BREAK, DEFECT OR BAD of a product. To do this you must contact us no later than 7 DAYS by calling 931898450 (from Monday to Friday 10-14h and 17-20h) or write to bitom@bitom.es forwarding the details of your order. After 7 days we will not accept any return or claim.

How I can place my order?

Orders can be made on our website www.bitom.es or by email: bitom@bitom.es